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Shipping / returns

SHIPPING

We deliver worldwide.
The dispatch takes place as an insured package via DHL or as a consignment with the Deutsche Post.
Germany flat rate 3.90 EUR
From 80, - EUR free shipping
Return shipping at your own expense
EU EUR 13.90
NON EU 35.00 EUR

PROCESSING AND DELIVERY TIME
Ready-to-ship products 3 - 7 working days
Dog leashes & collars made of rope & round leather 3 - 5 weeks
Dog tags and products such as key rings, cell phone cords, etc. 2 - 3 weeks

RETURNS

You have 14 days to decide whether you want to keep the articles.
Please note: your return can only be reimbursed if we receive the item unused.
Please also note that we cannot take back dog food, treats, etc.
Custom-made products cannot be exchanged.

You bear the costs of the return yourself. The shipping costs for the return shipment will not be reimbursed. The sender is responsible for the shipment, which is why we recommend that you only send returns with the option of tracking the shipment.

Please note that it can take up to 14 days to process your return.
Please enclose the enclosed returns form for quick processing.