Shipping / returns
SHIPPING
We deliver worldwide.
The dispatch takes place as an insured package via DHL or as a consignment with the Deutsche Post.
| Germany flat rate4 | 4.90 EUR |
| Return shipping at your own expense | |
| EU | 9,90 EUR |
| SCHWEIZ, UK | 12,90 EUR |
| NON EU | 35.00 EUR |
PROCESSING AND DELIVERY TIME
| Ready-to-ship products | 2 - 5 working days |
| Dog leashes & collars made of rope & round leather | 3 - 5 weeks |
| Dog tags and products such as key rings, cell phone cords, etc. | 2 - 3 weeks |
RETURNS
You have 14 days to decide whether you want to keep the item(s). Report your return by email to kontakt@lieblingspfote.com! A revocation must be announced in advance by law. You will then receive an email with the return form.
Please note: your return can only be refunded if the items reach us unused.
Please also note that we cannot take back dog food, treats, etc.
Custom-made products and snacks/food are non-returnable.
You bear the costs of the return yourself. The shipping costs for the return shipment will not be reimbursed. The sender is liable for the shipment, so we recommend sending returns only with the option of tracking the shipment.
Please note that the processing of your return can take up to 14 days.
Our return address is:
Lieblingspfote
Melanie Grote
Schrammsweg 15a
20249 Hamburg
Please note: your return can only be refunded if the items reach us unused.
Please also note that we cannot take back dog food, treats, etc.
Custom-made products and snacks/food are non-returnable.
You bear the costs of the return yourself. The shipping costs for the return shipment will not be reimbursed. The sender is liable for the shipment, so we recommend sending returns only with the option of tracking the shipment.
Lieblingspfote
Melanie Grote
Schrammsweg 15a
20249 Hamburg
